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How to prevent being fooled by spoof e-mails

You can avoid being fooled by most spoof e-mails by being very cautious how and where you share your personal information.

Protecting yourself against fraudulent e-mails isn't hard. In fact, doing business online including online banking and bill pay is safer than doing it the old fashioned way. The problem is, since online transactions are so new, many people don’t know where the dangers lie and how to protect themselves. By following the few simple rules below, you will be able to prevent being tricked by spoof e-mails.

  • NEVER enter information into a form contained within the body of an e-mail.
  • NEVER click on a link inside an e-mail if you think it might be a spoof or if the link is asking you to provide personal information. If you suspect it’s a spoof, type the link’s url/web address into a browser manually. Links can be manipulated to look like you're going one place but then send you to another. If you type in the web address manually, you are sure you’re going to the right place.
  • NEVER provide personal information unless you are sure it’s for a legitimate account. To ensure it’s a legitimate account:
    • Manually type in the company’s url (i.e. www.propay.com).
    • Login to your account. ProPay will never ask you to login with anything other than your username and password.

Example

If ProPay wanted you to update your information they WOULD NOT:

ProPay WOULD:

  • Send you an e-mail containing a form to update the info directly in the e-mail.
  • Send you to a link where you fill out the information without logging in first.
  • Require you to login using anything other than your username and password.
  • Present you with a blank form and expect you to fill out all your data from scratch.
  • Send an e-mail informing you to login to your ProPay account before updating your information.
  • Instruct you to type www.propay.com in your browser to ensure your are going to our true home page.
  • Instruct you to login with your username and password only.
  • Once logged in offer a link for you to update your information.
  • Show you the information we currently have on file rather than presenting you with a blank form.
 
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ProPay Inc. is a registered agent of Wells Fargo Bank, Walnut Creek, CA, and MetaBank.
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