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How to spot a spoof e-mail
Don't rely on the look of an e-mail to determine if it's a spoof.
Scam artists can easily copy the look and feel of legitimate companies. |
Spoof e-mails can be hard to spot. Scam artists have become increasingly
sophisticated in their approach and use of technology. If you ever suspect
an e-mail might be a spoof it’s always best to play it safe and report
it to the company. However, there are a few things you can look for to determine
if an e-mail is a spoof.
- Spoof e-mails commonly request you to enter information directly into
the body of an e-mail.
- E-mail “From” address: DO NOT rely on the “From” address
to determine if the e-mail is legitimate. This can easily be manipulated
to appear however the scam artist wants.
- Lost Information: Spoof e-mails often claim that your
information is lost or needs to be updated. If an e-mail claims this, be
suspicious. ProPay has extensive backup for our customers' information
and should never lose it. Information should rarely if ever need to be updated
but if it does, ProPay will always ask you to type www.propay.com into
the browser and login with your username and password to ensure your security.
- E-mail Greeting: Many spoof e-mails begin with a general
greeting such as “Dear ProPay User.” ProPay includes both your
first and last name in the greeting of each communication.
- Links: Links can be forged. If you suspect an e-mail
is a spoof it is safest not to click on any links. Instead, you could try
manually entering the address into your browser. Even if you don’t
enter information, clicking on a link can allow the sender to detect your
e-mail address and subject you to receiving more spoof or unsolicited e-mail.
If the e-mail is informational in nature you are probably safe clicking on
e-mail links. ProPay will often include links to informational portions of
our website including tutorials and promotional details.
- Urgency – Spoof e-mails often allude to urgent or threatening
conditions concerning your account.
- Spelling errors – spoof e-mails often misspell keywords
in order to fool spam blockers and filters.
If you have any doubt if an e-mail is authentic, please forward
it to ProPay.
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